We take your privacy seriously and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website, mobile application, or other online services (collectively referred to as the "Platform").

Collection and Use of Information

You can browse our website without revealing any personally identifiable information. As a policy, TCS Direct does not sell, trade, or rent your personally identifiable information to third parties unless you have granted us permission.

Communications

If you provide TCS Direct with personally identifiable information, we may use this information to communicate with you about TCS Direct and its products. Your information may also be used to enhance and customise our website’s content and functionality.

Compliance with Law and Fraud Protection

We may collect and disclose any information, including personally identifiable information, necessary to comply with applicable laws, regulations, legal processes, or governmental requests. We may also collect and share information to investigate, prevent, or take action regarding illegal activities, suspected fraud, or potential threats to physical safety. Additionally, we may exchange information with other companies and organisations for credit fraud protection and risk reduction.

Service Providers

We may share your personally identifiable information with authorized third-party partners, agents, and contractors. For example, we may share your name and address with delivery partners to ship your order.

Currency Conversion

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

Data Collection Devices, such as Cookies

TCS Direct may collect non-personal data through cookies, web logs, and other monitoring technologies. "Cookies" are small pieces of information stored by your browser on your computer's hard drive. We use cookies to analyse web page flow, measure promotional effectiveness, deliver a customised shopping experience, track visits from affiliates and partners, and enable the use of our shopping cart. TCS Direct does not use cookies to store or collect personally identifiable information. You can decline our cookies if your browser permits, but this may limit certain features on our website.

While TCS Direct and its affiliates take reasonable measures to safeguard the information you provide from unauthorised access or disclosure, we cannot guarantee absolute protection.

"Personal information" is defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).